Refund Policy

At Pet cae shop (operated by Azeez Jimoh LLC), we strive to ensure a smooth and transparent process for refunds, order cancellations, and exchanges. Please review our policy below for detailed guidance.

Order Exchanges

Before completing your purchase, please double-check your order details—such as size, design, and quantity—as we cannot process exchanges for errors in these selections. If you need to change your order, you may cancel it within 24 hours and place a new one with the correct details. For assistance, please contact our support team.

Order Cancellations

• Timeframe: Orders can be cancelled within 24 hours of placement.
• Cancellation Fee: If cancellation is requested after 24 hours, a 10% cancellation fee based on the total order value will be applied.
• How to Cancel: To cancel an order, please contact us via email at support@petcaeshop.com.

Returns and Refunds

We accept returns within 60 days of delivery. After this period, orders are considered final and refunds will not be issued. Returns and refunds are allowed under the following conditions:

• Eligible for Refund/Return:
  • Items arriving damaged or broken
  • Products that differ in design, size, or material from the original order
  • Receipt of incorrect items
  • Significant deviations from the product description
• Ineligible for Refund/Return:
  • Items that have been worn, washed, or altered
  • Defective items not attributable to our oversight
  • Items lacking original tags
  • Items with minor, fixable thread issues

Note: All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include the following:

• Shipping label or receipt
• Proof of purchase
• Evidence of defects (including photos)
• Relevant communications (e.g., email screenshots)

Return and Refund Process

1. Initiate the Process:
   Contact us at support@petcaeshop.com with the necessary documentation.
2. Approval and Instructions:
   We aim to respond within 2–3 business days regarding your claim’s eligibility. Please do not send your package until you receive a confirmation email with the return address.
3. Shipping Your Return:
   Ship your return using a courier service or local post office and include the carrier’s tracking number. Please note that return shipping costs are your responsibility.
4. Refund Processing:
   Once we receive your return, refunds are typically processed within 2 business days. You will receive a full refund including the original shipping costs. If delays extend beyond 10–15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Validity:
  Our return policy is valid for 180 days from the delivery date.
• Shipping Costs:
  Return shipping costs are the customer’s responsibility.
• Liability:
  We are not liable for any damages or losses that occur during the return shipping process. For issues related to ineligible requests or lost returns, customers will need to handle these matters independently.

Before initiating a return or refund request, please reach out to our Support Team for assistance. For any further questions, visit our “Contact Us” page or email us at support@petcaeshop.com.

Thank you for shopping with Pet cae shop. Your satisfaction is our highest priority.